This Privacy Notice sets out the basis on which we will process the personally identifying information (‘Personal Data’) that we collect and receive from and about users of this website www.imogenpowellcounsellingservices.co.uk (“the Site”).
My privacy commitments
We will only collect, keep, use and share Personal Data for legitimate business purposes that I explain here below, or if I'm legally required to do so. I will be as clear and open as I can with you on what Personal Data we collect and how it will be processed. For as long as we maintain records of your Personal Data, we will keep it up to date and protect it with appropriate safety measures.
VISITORS Data Collection
We collect the following Personal data from or about you:
Personal Data collected directly from you through the contact process: your name, phone number and email address.
Our legal basis for the collection and processing of this data is the provision to you of making an enquiry. Personal Data Collected Automatically from the use by you of the site. The data transmitted from your browser includes your IP address, the date and time of the visit the pages accessed, the access status/HTTP status code, your browser, your operating system and interface, as well as the language and version of the browser software. The legal basis for collecting and processing this personal data is to be able to operate the site and provide you with access to the pages you wish to access.
We use your Personal Data:
For the administration of your bookings and to contact you about your booking.
To contact you about subsequent counselling sessions.
Google Analytics, a web analytics service provided by Google, Inc. (“Google”) also places cookies on your computer, to enable Google to provide us with activity reports relating to the site. Google uses this data only to provide us with information on how users use the site and does not associate your IP address with any other data held by Google. The information generated by Google cookies about your use of the platform (including your IP address) will be transmitted to and stored by Google on servers in the United States. You may refuse these cookies by selecting the appropriate settings on your browser or by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB
We will not sell your information. We will not share your information with any third party except as stated in this Privacy Notice or as required to operate the site, provide our services to you and administer your account.
WEBSITE VISITORS Data Collection
We collect the following Personal Data about you if you visit one of our site: site referrals, browsing pattern, browser type, location, general interests, gender, age. The data transmitted from your browser includes your IP address, the date and time of the visit the pages accessed, the access status/ HTTP status code, your browser, your operating system and interface, as well as the language and version of the browser software. The legal basis for collecting and processing this personal data is our legitimate interest in operating the site, providing you with access to the pages you wish to access, understanding the interests of our potential customers and providing you with relevant information about our services.
We use this Personal Data:
to provide you with bespoke website content (for example by analysing our site visitors’ age ranges) to gain insight into your behaviour and preferences (for example by analysing the website pages you visit) to create bespoke marketing messages (for example by analysing the click throughs on our site) to re-target our website visitors with relevant marketing messages (for example by using cookies hosted on our site) to collect site statistics
We maintain technical and physical safeguards that are designed to protect the security and integrity of your Personal Data, and to guard it against accidental or unauthorised access, use, alteration or disclosure to unauthorised third parties. These measures include device encryption, firewalls and virus checking procedures. Where we keep Personal Data files on local devices these devices are protected and accessible only to authorised employees.
We regularly review our security systems to ensure that your Personal Data remains safe and secure.
Duration of Storage
We will maintain records of your Personal Data for as long as you remain:
an active user of our site
Your Rights in Relation to Personal Data
You have the right to update and correct the personal information on your account. You also have the right to request from us all personal information that we hold that relates to you, to request restriction of the processing of that data and to request that we delete that data. Where allowed by applicable law there may be an administrative charge for supply of copies of data and we may also require you to provide us with appropriate identification before we comply with this request. You also have the right to object to our continued processing of your personal data. You may also have the right to data portability. If you have a complaint about the way in which we use your personal information you have the right to complain to the Information Commissioner @ www.ico.gov.uk
You can contact us with questions about the personal information we hold about you using our Contact Form.
Changes to our Privacy Notice
We will update this Privacy Notice from time to time to reflect changes in our business. All such changes will be posted to the site and if we consider it to be appropriate we will notify of any material changes by email.